Delivery Terms & Conditions
- AEL will contact you during the next working day to discuss a convenient delivery date of your order.
- Orders delivered by road transport are delivered to the nearest convenient hard standing position and the consignee is responsible for offloading.
- Standard delivery is between 9am and 5pm on weekdays only, prices for timed deliveries and weekend deliveries can be provided by our sales office upon request.
- Please note that missed deliveries can be rescheduled and are chargeable.
- We're open 9am to 5pm weekdays with Saturday collections possible by prior arrangement.
- Please note that Cast Iron Radiators are heavy so we advise that you double check the weight of your order and the maximum weight your vehicle can carry as AEL can accept no responsibility for the suitability of your vehicle.
AEL has been established since 1972 and has provided High Quality Heating products to architects and Specifying Engineers in many prestigious buildings.
AEL strive to achieve the highest quality in 10 key areas:-
- 1.AEL Business Goal is to get it right first time, every time and to exceed customer expectations whenever possible.
- 2.AEL Business System and Procedures should be worthy of any requirement required by IS09001.
- 3.AEL Business Principle that quality comes from a staff commitment to service and excellence.
- 4.AEL quality begins and ends with the customer and we strive to always satisfy their needs which is reflected in our flexibility both as individuals and as an organisation
- 5.AEL builds mutually beneficial relationships with customers and suppliers.
- 6.AEL search for excellent design and desire to supply reliable heating products suitable for the purposed they are purchased.
- 7.AEL employees work together as a team to satisfy our customers
- 8.AEL employees focus on practical procedures to ensure consistent results
- 9.AEL will always look for continual improvement through management review to improve business performance, processes, products and services.
- 10.AEL staff are encouraged to take responsibility for the results of their actions which contribute to the success of the company