AEL DELIVERY POLICY
On arrival please take the time to complete a visual check when you sign for delivery of your order on arrival for any obvious damages, and to ensure that all products ordered are correct and present.
Once you receive your items, please do not store them away for inspection at a later date , as AEL must be informed if any goods are missing , received damaged or faulty within 7 days of the delivery date.
Please check all items thoroughly for damages. If we are notified within the given time frame, we will be able assess the damage and to organise a replacement if required.
Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by the purchaser during checkout on the website, for example entering incorrect address details, so please ensure all the information is correct before processing your order.
If you fail to take delivery on the agreed date then we reserve the right to charge for any subsequent deliveries or collection of goods.
Any goods that are ordered incorrectly by you the consumer must be returned to AEL for inspection before any credit or replacement can be actioned.
We advise against booking any installers, or engaging in preparatory work until full receipt and inspection of your goods, and will not be liable for any tradesperson costs, consequential loss or compensation in any way.
Shipping timescales are given as estimates in good faith, but cannot be taken as precise or exact information.
If goods are ordered over the weekend or bank holiday, please be aware that the order date is taken as the next available working day when a member of staff will be in contact to discuss shipping dates.
GOODS DELIVERED ON A PALLET :-
Goods delivered by road transport on a pallet are taken to the nearest convenient hard standing position and you the consignee are responsible for offloading between the hours of 8.30am until 5.30pm.
SMALL GOODS DELIVERED BY A COURIER IN A BOX :-
Small goods delivered via a courier by road transport in a box will be delivered between the hours of 8.30am until 5.30pm.